Privacy Policy
Privacy Policy
Effective Date: February 25, 2026
Mass Recovery Services LLC (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, schedule pickups, or use our services. By using our website or services, you agree to the practices outlined in this policy.
1. Information We Collect
We collect personal and non-personal information to provide you with safe, efficient, and eco-friendly waste removal services.
Personal Information:
Name, email address, phone number
Billing and shipping addresses
Payment information (processed securely via our payment partners)
Service details, including pickup location and type of items removed
Non-Personal Information:
Browser type, device information, and IP address
Website usage data such as pages visited, time spent, and navigation paths
2. How We Use Your Information
We use the information we collect to:
Schedule and manage your pickups efficiently
Communicate with you regarding service updates, promotions, or inquiries
Improve our website, services, and customer experience
Comply with legal obligations and prevent fraudulent activity
Provide you with certificates of recycling for your records
3. Sharing Your Information
We do not sell or rent your personal information. We may share your information with:
Service providers: To help us process payments, manage scheduling, or provide customer support
Legal authorities: When required by law or to protect our rights, property, or safety
Business transfers: In case of merger, acquisition, or sale of our assets
All third parties we work with are required to protect your information in accordance with this policy.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, track website usage, and improve our services. You can manage your cookie preferences through your browser settings.
5. Your Privacy Rights
Depending on your location, you may have the right to:
Access, correct, or delete your personal information
Opt-out of marketing communications
Restrict certain processing of your data
To exercise these rights, contact us at info@massrecoveryservices.com or call (877) 696-5719.
6. Data Security
We implement industry-standard security measures to protect your information from unauthorized access, use, or disclosure. While no system is completely secure, we strive to maintain the confidentiality and integrity of your data.
7. Retention of Data
We retain your personal information only as long as necessary to provide services, comply with legal obligations, and enforce our agreements.
8. Children’s Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children. If we become aware of such data, we will take steps to delete it promptly.
9. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically.
10. Contact Us
For questions about this Privacy Policy or your personal information, contact:
Mass Recovery Services LLC
11 South Main St, Concord, NH 03301
Phone: (877) 696-5719
Email: info@massrecoveryservices.com